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Logico Solutions AG Support

Our shared success story goes beyond the completed project. The handover of the system marks just the beginning of our long-term partnership, in which continuity and support are top priorities.

Even after the smooth commissioning, we are at your side with a wide range of offers and services:

  1. First-Level Support: Our dedicated support team is available 24/7 to provide immediate assistance with urgent concerns and questions.

  2. Expert advice: Our experts are available to provide you with their specialist knowledge and experience to help you with complex challenges and find solutions.

  3. Evolving your solution: Your business environment is constantly changing, and we help you continually adapt and optimize your solution to meet changing needs.

We see ourselves as your reliable first point of contact who understands and addresses your current concerns and topics. Our diverse team, consisting of experienced project managers, competent consultants and talented developers, offers you a holistic service from a single source.

To ensure you are always up to date and your team can work efficiently with the system, we offer training, webinars and a wide range of other services. Your satisfaction and the long-term success of your project are our highest goal. Our tailored training and resources help your team realize the system's full potential.


Email inquiries

Write us an email on

We will contact you as quickly as possible. The response time is regulated in your support contract. Please document your request with precise information, screenshots and any other available information about the problem.

Telephone support

Telephone: +41 41 552 36 11

Our hotline is available to you as follows:
Mon-Fri 8:00 a.m. – 12:00 p.m. and 1:30 p.m. – 5:00 p.m.
(except public holidays in the Canton of Lucerne)

Customer portal

Our customer portal is your direct access to Logico Solutions AG customer service. In our explanatory video we show you how you can easily get access to the customer portal.

Archive ticket portal

We always aim to achieve high performance. Our customers benefit from this and at the same time we continuously develop our working methods and services. This represents a clear competitive advantage.


TeamViewer allows us direct access to your PC (remote maintenance). It is a screen sharing program, very adaptable, efficient and easy to use (only some functional buttons).  That's how it works:

  1. Call us on the Logico Solutions AG hotline +41 41 552 36 11

  2. Start the TeamViewer

  3. The file «TeamViewerQS.exe» will be downloaded

  4. Open the “TeamViewerQS.exe” file and give us your randomly generated ID for the connection

  5. The connection between the two PCs is established and online support can begin

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