Logico Support

E-Mail enquiries

Write us an e-mail at support@logico.ch.

We will contact you as soon as possible. The reaction time is regulated in your support contract. Please document your enquiry with precise details, screen copies and any other information available on your request.

Telephone support

Phone: +41 41 552 36 11

Our hotline is at your disposal as follows:
Mon-Fri 08.00 – 12.00 o’clock
and 13.30 – 17.00 o’clock
(except public holidays in the canton of Lucerne)

Self-Service/Support Portal

Go to Self-Service Portal

Web Portal Ticket System Archive

Go to Ticket System

TeamViewer

Start TeamViewer

The TeamViewer allows us direct access to your PC (remote maintenance). It is a screen share program, very adaptable, efficient and easy to use (only some functional areas). How it works:

  1. Call us on the Logico Solutions AG hotline +41 41 552 36 11
  2. Start the TeamViewer
  3. The file «TeamViewerQS.exe» will be downloaded
  4. Open the file “TeamViewerQS.exe” and give us your randomly generated ID for the connection
  5. The connection between the two PCs is established, online support can begin